Before work starts
A cancellation requested before setup, licence activation or project work begins may be eligible for a refund after deducting payment-gateway or non-recoverable third-party charges.
Legal information
Refund & Cancellation Policy
Last updated: 27 September 2026
This policy applies to direct purchases of ready products and custom digital services unless a signed proposal states otherwise.
After setup or development begins
Setup fees, completed milestones, activated digital products, delivered source files and purchased third-party services are generally non-refundable. Any eligible balance is assessed against work already completed.
Ready-to-use products
Because deployment and configuration begin quickly, confirm requirements before payment. A refund is not normally available after installation, credentials, files or licensed access have been delivered.
Service concerns
Report a material delivery issue promptly with the invoice number and details. Reasonable efforts will first be made to correct work that does not match the agreed scope.
Approved refunds
Approved refunds are returned through the original payment method where possible. Bank or payment-provider processing times may apply.